Understanding Mandate Statuses
This guide will walk you through mandate statuses help you understand the various statuses and their descriptions.
Pending Mandate Activation
When a mandate is initially created, it will be marked as "Pending Mandate Activation."
Pending
Once your customer transfers the N50 fee to the bank account and it is received, the status changes to "Pending." The system then attempts to debit the customer’s account a fee of 100 naira to confirm sufficient funds.
The system will continue trying to debit the customer’s account until successful. You can click on each transaction to view the failure description and get guidance on how to assist the customer in activating the mandate successfully.
Common Transaction Descriptions
Do Not Honor
This occurs when the customer has placed a restriction on their bank account or the bank is unable to process the transaction at that moment. In this case, wait an hour or two after receiving a notification email from dd.lendsqr.com before reaching out to the customer.
Insufficient Funds
If the account lacks sufficient funds, this will be indicated under the transaction description. You should contact the customer and advise them to fund their account to enable successful mandate activation.
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